Terms & Conditions

The website www.tulenaofficial.com is designed and managed by Tulena S.A.S, a company legally constituted with NIT. 900995811-0, domiciled in the city of Bogotá, Colombia, at Calle 81 # 10-16.

This document constitutes an agreement between Tulena SAS and the user, which stipulates terms and conditions of use of the website www.tulenaofficial.com (hereinafter “the page”) as well as the purchases made by this means, therefore both by using it you declare to have read and accepted the entirety of this document. Browsing the page means the acceptance by the user of the following terms and conditions. We suggest you read and accept this document after browsing and / or purchasing, if you do not agree with what is established below, please refrain from browsing or using the page.

Copyright. Tulena S.A.S is the sole and exclusive owner of all the content on this website, including photographs, texts, graphics, icons, graphic design, etc. Therefore, its partial and / or total reproduction is prohibited and is governed by Law 1915 of July 12, 2018.

Personal information. All information provided by users will be treated in accordance with our personal data treatment and protection policy, which may be consulted later in this document. By making use of it, you accept the storage, transmission, treatment and transfer of the data provided and declare that the information provided is real, true and verifiable.

Prejudices Due to the fact that at present there is no possibility of guaranteeing that third parties could intervene the page, Tulena S.A.S cannot guarantee the veracity of the information contained therein. Viruses or other elements that could cause prejudices in users’ computers is not the responsibility of Tulena S.A.S. Likewise, by accepting these terms, the user accepts that Tulena SAS is not responsible for whatever the content of the links within the page, nor if they cause prejudices to equipment used during navigation or personal prejudices to user.

Modifications. Tulena S.A.S reserves the right to modify or eliminate any of the terms described here at the time it deems appropriate to do so without the need to notify the user.

Service. Tulena S.A.S reserves the right (but is not obliged) to accept or decline any purchase order or provide services to users for the reasons it considers.

Third parties. During the use of the website it is likely that you will be referred to additional pages such as banks, virtual payment platforms, among others, therefore the information provided on any of these pages is the sole and exclusive responsibility of the third party who owns said page, therefore Tulena SAS is not responsible for the content of the same or prejudices that may come from said third parties.

Information. The use and navigation of the page is free, the page works as a sales channel with informative content so it is noted that it could contain outdated, incomplete or inaccurate information, this information is available for your knowledge and should be taken only as a reference and not make decisions based on this information. Tulena S.A.S reserves the right to modify or not such information as long as it considers it pertinent for the proper functioning of the page and efficient advice to users.

Products. All products on this page are for the exclusive sale of Tulena S.A.S or third parties to whom the company has previously authorized for their sale. In no case is the partial or total reproduction of the products allowed. If you are interested in promoting, selling or offering the products found on this page, it must be done only and with prior notice to Tulena S.A.S.

The jewelry products offered are made mostly with elements such as copper, bronze, silver, gold, fabric, resin, zinc, tin. If any of these products cause allergic or hypersensitivity reactions in you, please refrain from acquiring them or notify them beforehand via email sales@tulena.co to advise you in this regard.

The creative and design team of Tulena SAS strives to display the products on the page as accurately as possible, however, these images may change depending on the monitor from which they are being viewed, the quality of the monitor and therefore the Changes that this could generate in the display of the products are not the responsibility of Tulena SAS We reserve the right to withdraw any of the products offered from the page without the users having to be previously notified.

Availability and delivery times. The availability of each product will be indicated by the page and known by the user before making the purchase, Tulena S.A.S undertakes to keep the availability of the products updated. Purchases of products in stock will be processed and sent to users within the next three (3) business days after the purchase is made. In the event that the purchase is made on a product not available in stock, the processing and shipping time of the same will be between ten (10) to twenty (20) business days, the time in which the product is received varies depending on the location the client’s.

In case of not being able to comply with the times stipulated above, the purchase of the product can not be made through the website, for which we suggest communicating via email info@tulena.co to agree on delivery times between both parties.

Tulena S.A.S reserves the right to limit the number of products per purchase of one or more products. The availability of each product may vary according to the country or region where you are. We recommend that you check availability and delivery times according to your location before making a purchase.

Prices. All prices on the page are up to date. The price of each product includes all purchase and sale taxes in Colombia, customs taxes and other duties that may be added to the price of the products for purchases outside of Colombia must be borne by the customer as provided by local authorities. Tulena S.A.S may modify the prices whenever it deems necessary without having to give prior notice to the users of such modification.

To review possible increases that could be added to the purchase price for shipping costs, we suggest you read the “shipping” section in this document.

Payment. By using our payment platform, you certify that you are of legal age in your country or that you are authorized by the person who owns the account or card used (if not) to pay for the products. Tulena S.A.S has made different payment methods available to all users, none of these modifies the final price they will pay for their products.

We have provided a secure payment platform for all users, so making transactions through the page is reliable. We are not responsible for fraud, cloning or any other prejudice that may be generated at the time of payment by interventions of third parties such as banks or electronic platforms or any other electronic means of payment. In the event of any of these, you should contact the competent authorities in your country.

Tulena SAS reserves the right, for the reasons it deems pertinent, to accept or decline any of the payments made through the page, for this purpose in case the transaction has been completed, we will have the obligation to make the Return of the total money to the customer without generating interest or additional values ​​to the value for which the purchase was initially made. In the event that any improper charge is made to your card without prior authorization, you must be immediately notified to info@tulena.co in order to carry out the respective verification and the consequent refund of the money that was debited by mistake.

Shipping. Once the purchase is confirmed, Tulena S.A.S will deliver the products to the transport company with whom it has agreements for shipping in the previously stipulated times. We reserve the right to change or modify said transport company without it being necessary to give prior notice to the user. The customer will be notified via email and a unique tracking number will be sent to him so that he can follow the shipment and verify the delivery time. Tulena S.A.S is not responsible for delays in delivery times as a result of erroneous information provided or delays of the company contracted to carry out shipments.

In the case of loss of a product during its transport to the destination, the transport company hired for this purpose will initiate a process of search and investigation of what happened and will be responsible for the product, the request for a refund of money by the User must be made to the transport company, understanding that Tulena SAS is not at fault in the loss of packages in the hands of the transport company.

Deliveries. The delivery of the products purchased on the website will be made at the address provided by the user at the time of purchase, errors in the typing of this may cause delays in delivery. The product will be delivered exclusively to the client or to the person designated by him to deliver the purchase, such information will be required at the time of purchase through the page.

Once the purchase has been confirmed and the tracking number has been received, the product will be delivered by the transport company within five (5) business days if it is within Colombia and within twenty (20) thirty (30) business days for international shipments, the time will depend on the final destination of the product.

Once the package is received, the customer must verify the correct packaging and sealing of the same, any indication of attempted opening, absence of product inside or deterioration of the same due to third-party manipulation must be notified immediately to Tulena SAS via email to info@tulena.co or by phone / whatsapp +57 (1) 3162341226. If after two (2) calendar days after receiving the product and there is no information on damage or customer disagreements about it, it will be understood as received to satisfaction and there will be no room for returns except for manufacturing defects.

Cancellations and returns. Only cancellations of orders that are not in transit to their final destination will be accepted. After receipt of the product by the user, returns will be accepted only in two circumstances: a) Manufacturing defects and b) Conditions specific to the product or the user that does not allow the proper use of the product, for this purpose the user will have twenty-four (24 ) hours to notify the desire to return via email to info@tulena.co indicating full name, product to be returned and the reason for the return, the request will be studied and a response will be given to the user within forty-eight (48) hours after the request is received, this request does not guarantee the return of the product. When the return is due to manufacturing defects of a product, Tulena S.A.S will be the one who assumes the shipping costs derived from the return and the shipment of the product again.

We recommend contacting before making any product returns, only previously accepted returns will be received and processed, otherwise they will be returned, the shipping costs that this situation generates must be borne by the user.

Prohibitions. The use of the page is prohibited in the following situations: a) Use the images and campaigns to make a total or partial copy of the products displayed here or violate intellectual property rights. B) Request a third party or participate directly to carry out any act that is outside the law or crime. C) Transmit viruses that may alter the operation of the page or equipment that uses it. D) Any immoral purpose. E) Use information contained in the page for their own benefit. F) Copy or take personal information from users who have used the page. G) Use the page and your name in a personal capacity. E) Commit acts of terrorism with the name, graphics, photographs or any other content on the page. H) Spam, circumvent security systems or modify any content on the page without prior authorization. I) Abuse, discriminate or belittle other people for any reason. J) Provide false or misleading information.

Final considerations and applicable laws. Tulena S.A.S does not guarantee that the page is free of errors and that browsing through it may be interrupted at any time. The use of the page www.tulenaofficial.com is at your own risk. By browsing through the page and using the services provided therein, you agree not to sue Tulena SAS for any reason, it also frees you from any criminal, civil or fiscal liability in case of problems with third parties that you accessed through of the page, you accept and agree that in case of non-conformities with the service provided by Tulena SAS, the conflict resolution will be carried out exclusively by verbal means between both parties (Tulena SAS and the user).

If you do not agree with what is set out in this document, you can let it be known prior to using and browsing the page. Concerns or discrepancies in the understanding of the terms and conditions described here will not be construed against the writing party. All of the above, as well as the use and provision of services on the page are governed by Law 1480 of 2011 of the consumer statute of the Republic of Colombia.